This would allow us to check if a customer is actively using their computer and if they are not then we know if it is a good time for us to sign in and make adjustments to it. To reiterate a request I sent to Remo the other day, it would be great if we could see if a computer is actively being used (and how long it has been inactive for) prior to signing into it.
#ANYDESK PRICING DOWNLOAD#
Using the "COPY LINK" option the executable does not download and using the "SEND BY EMAIL" option a new Google Chrome window opens, but nothing sends (I think the program is trying to use the default email program which does not lend itself well to our G-Suite environment).
#ANYDESK PRICING CODE#
Using the PIN CODE option the connection will hang and never establish itself. We tried working with the Remo Assist Feature with very little success.
Using the PIN CODE option the connection will hang and never establish itse. Who is thinking 3 months before you have a renewal if you will renew or not? To me this is a policy to purposefully trap customers. While it is in their terms and conditions, requiring 3 months notice to cancel a renewal prior to the renewal date to me is incredibly unreasonable.
#ANYDESK PRICING SOFTWARE#
Instead of showing some sense of flexibility with their lack of response (which if I heard back from them in time would have given me time to cancel my other software and pay them and use their software).Īs a customer, they want me to be fine with them taking an unreasonably long time to respond to billing questions, yet as a company they are incredibly rigid and not willing to show any flexibility with customers - especially as we try and come out of a pandemic! They new I wasn't using the software for the months of trying to get them to answer and clarification. A week or two later I would get a response back basically saying nope - I owe them money. I asked them to be flexible since I had waited forever for them to actually respond to me (never were my emails ever directly responded to). Eventually (now months after my initial email) I got a response telling me that because I didn't let them know 3 MONTHS prior to the renewal date that I wanted to cancel that I had to pay the bill and couldn't cancel until the following year! Since they do not have a direct line to their billing department, I called their sales department and was told to make a ticket. Then I get a letter in the mail saying they were going to put me into collections if I didn't pay. Another email comes, so at this point I am a little ticked, so I send another message stating I have asked them twice to cancel my account and to please stop harassing me. a few weeks go by and I get another billing email, so I sent them another message. I sent them an email explaining that I was trying a different software and to please cancel my account. I then received a billing email from AnyDesk with the line to contact their billing department at if I had any questions. I stopped using the software as I started using another and had a 40 Day window that I could get a refund on that.
So when they sent me an invoice at renewal time I had figured, my account would auto cancel if I didn't pay for it (this was my misunderstanding and I own up to that part). First, there is no autopay (or at least none that was set up). That is where AnyDesk's true colors came out. I enjoyed it, but when it came time for my renewal I figured I would see what else was out there - always with the plan to come back to AnyDesk if I didn't like alternatives. I used a paid version of the software for a year. Read moreīiggest "con" has been in dealing with the company. Once in awhile certain functions like copy and paste wouldn't work - this was more of a rare occurrence though.īiggest "con" has been in dealing.
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